Last updated: May 5, 2026

Sentino CRM respects your privacy and is committed to handling personal information responsibly. This Privacy Policy applies to information collected through the Sentino CRM website, our contact and demo request forms, and the services we provide to our business customers.

1. Information We Collect

Information you provide directly

• Name, email address, phone number, company name, and message details when you contact us.
• Business contact details when you request a demo, sales follow-up, or support.
• Account-related information submitted by authorised users of the Sentino CRM platform.

Information collected through platform usage

• Lead, registration, appointment, campaign, project, and reporting information entered into Sentino CRM.
• Activity logs relating to user access, submissions, and operational actions performed in the platform.
• Technical data such as browser type, IP address, device details, and session-related information.

Automated tools and fraud prevention

Our public forms may use security tools such as Google reCAPTCHA to help detect spam, abuse, or automated misuse. These tools may collect technical information in accordance with the provider's own privacy practices.

2. How We Use Information

We use personal information to:

• Respond to enquiries, demo requests, and support messages.
• Provide, operate, maintain, and improve the Sentino CRM website and platform.
• Manage user access, authentication, and platform administration.
• Process leads, registrations, reports, and related customer workflows on behalf of our clients.
• Monitor platform performance, troubleshoot issues, and protect the security of our systems.
• Meet legal, regulatory, contractual, and audit-related obligations.

3. How We Share Information

We do not sell personal information. We may share information only where reasonably necessary, including:

• With trusted service providers who support hosting, infrastructure, email delivery, security, and system operations.
• With our clients and their authorised users when the information relates to leads or records managed inside their CRM environment.
• When disclosure is required by law, regulation, court order, or a valid governmental request.
• As part of a business transition such as a merger, acquisition, restructuring, or sale of assets, subject to appropriate safeguards.

4. Cookies and Similar Technologies

Sentino CRM may use cookies, session identifiers, and similar technologies to keep users signed in, remember preferences, maintain system security, and understand how the website and application are used. You can control cookies through your browser settings, although some platform functions may not work properly if cookies are disabled.

5. Data Retention

We retain personal information only for as long as needed for the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, maintain security records, and enforce agreements. Retention periods may vary depending on the type of information and the client relationship involved.

6. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. While no internet-based service can be guaranteed to be completely secure, we work to maintain safeguards appropriate to the sensitivity of the data we process.

7. International Processing

Depending on the systems and service providers supporting Sentino CRM, personal information may be processed in locations outside your immediate jurisdiction. Where this happens, we aim to use service providers and operational controls that support appropriate protection of personal information.

8. Your Rights and Choices

Subject to applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. If your personal data is held within a Sentino CRM instance operated by one of our clients, please contact that client directly first, as they control the relevant customer records.

9. Third-Party Links and Services

Our website or platform may include links to third-party websites or integrations. We are not responsible for the privacy, security, or content practices of those third parties, and we encourage you to review their own policies before providing information to them.

10. Children's Privacy

Sentino CRM is intended for business and professional use and is not directed to children. We do not knowingly collect personal information from children in a manner that requires parental consent under applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, legal requirements, or operational needs. When we do, we will revise the "Last updated" date shown on this page.

12. Contact Us